Servicing

Maximize profitability while providing excellent customer service

We excel in back-end customer account servicing so you can maintain an excellent reputation with current and future customers.

Customer account servicing may be a back-end capability, but it’s also a critical component of your customer service experience. In fact, research shows a direct correlation between customer satisfaction and loan origination and repeat rates.

We boost your profitability as a lending operation by improving consumer application conversions and repeat loan rates. We also help you reduce costs and maximize your number of loans per hour with the help of our proprietary call queue technology.

Custom White Glove Verification Procedures 

Choose between full back-end customer account servicing or just the services you need the most. We provide all servicing capabilities to increase your profitability and efficiency, ensure an excellent customer service experience and enhance your reputation as a lender.

Employment Verification

We can improve your payback rates with the most cutting-edge and effective employment verification methods available.

Application Intake and Assessment

We help you access additional pools of customers by receiving and processing phone applications on your behalf.

Complaint Handling

In the high-volume business of consumer finance, some complaints are to be expected. We handle those complaints with excellence to protect and enhance your company’s reputation.

Payment Processing

We deploy the industry’s most advanced methods to fund customer accounts upon loan origination and collect funds that are due, both on-time and in arrears. For back office payment processing, we have fostered lasting relationships with payment processors and banks that enable reliable and timely bank card, ACH, and other various payment channels

Customer Contact Management 

The ability to contact a customer at the right time and in the right way is critical for revenue maximization and customer satisfaction. Our platform for text, email, and phone messaging achieves optimal results.

Documents Management

While we do provide a fully electronic solution, you’ll still need to manage texts, emails, and faxes in an efficient way. We can provide this service and, in some circumstances, even increase your revenues through exceptional documents management.

Arrears Management 

When a customer goes into arrears status, our first objective is to return the customer to good-paying status. Where that is not possible, we work with the customer to make payment arrangements to achieve maximum revenue while caring for your reputation as a lender.

We continually collaborate internally and with clients to ensure goals are met and surpassed. We always take a long-term view in relationships and strive to build bonds founded on respect, caring, honesty, mutual support, and investment. We work together in a manner that is team-oriented, constructive, and challenging.

Visit our Careers page to learn more about opportunities to join the Concord Advice team.

 collaborative perspective guides Concord Advice relationships both internally and with clients. We take a long-term view in our relationships. We strive to build bonds founded on respect, caring, honesty, mutual support, and investment. We work together in a manner that is team-oriented, constructive, and challenging.